Contact us with Klinik
You can contact a doctor, nurse or other healthcare professional online using a website called Klinik.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01767 316346
You will then be either:
- Advised to attend another health care provider
- Advised to visit a pharmacist
- Advised to self care
- Booked an appointment for another day
- Given advice over the phone
- Asked to come to see one of the team
When you get in touch, we’ll ask what you need help with. We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
We are currently dealing with the demand each day and therefore appointments are not available to book ahead for certain problems
This ensures we treat as many of our patients as possible.
In order to maximise on our appointments, the care navigator will ask details as to why the appointment is needed. The care navigator can signpost you to the most appropriate service or clinician. If you are unable to say, please tell the call handler and your choice will be respected.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01767 316346
- use your NHS account (through the NHS website or NHS App) or SystmOne to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
How to request an appointment
Help us help you
Thinking of contacting us to book an appointment for earache, impetigo, insect bites, shingles, sinusitis, sore throat (tonsillitis) or urinary tract infection (cystitis)? Then your local pharmacist may be able to help you.
Going to your local pharmacy offers an easy and convenient way to get clinical advice on minor health concerns, and now community pharmacies can offer treatment for seven common conditions without patients needing to contact their GP surgery.
Highly trained pharmacists will offer advice, treatment and will update your GP health record for the following conditions.
- Earache – age 1 to17 years
- Impetigo – age 1 year or over and localised (4 or fewer lesions present).
- Infected insect bites – age 1 year and over and insect bite did not occur outside of the UK.
- Shingles – age 18 and over and the rash has appeared in the last 7 days.
- Sinusitis – age 12 years or over and you have had symptoms for at least 10 days.
- Sore throat – age 5 years and over.
- Urinary tract infections (UTIs) for women aged 16 to 64 – without the need for a GP appointment or prescription.
If you are not within these age ranges, a pharmacist can still offer advice.
Community pharmacy teams are highly skilled, qualified health professionals who have the right clinical training to give people the health advice they need. You don’t need an appointment and private consultation rooms are available. Pharmacy teams can also signpost to other relevant local services where necessary.
Don’t wait for minor health concerns to get worse – think pharmacy first and get seen by your local pharmacy team. For more information, visit www.nhs.uk – How pharmacies can help.
A pharmacist may be able to supply the contraceptive pill if you need to:
- start using the contraceptive pill for the first time.
- start the contraceptive pill again after a break from taking it.
- get a supply of the contraceptive pill if it’s already been prescribed to you.
If the pharmacist gives you the contraceptive pill, they will share this information with your GP if you give permission for them to do so.
www.nhs.uk/nhs-services/pharmacies/find-a-pharmacy-offering-contraceptive-pill-without-prescription
Enhanced access
Please see below our enhanced access hours:
Monday 6:30pm to 8pm Biggleswade Health Centre
Tuesday 6:30pm to 8pm Sandy Health Centre
Wednesday 6:30pm to 8pm Biggleswade Health Centre
Thursday 6:30pm to 8pm Biggleswade Health Centre
Friday 6:30pm to 8pm Biggleswade Health Centre
Saturday 9am to 5pm Sandy Health Centre
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOne
- fill out a cancel an appointment form
- phone us on 01767 316346 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits requests must be received by 10am for visits that day, please call the surgery directly on 01767 316346.
We will only accept requests for patients who are housebound due to their current illness.
Home visits will be triaged by a doctor, and if needed the emergency care practitioner or nurse practitioner will carry out the visit. Please note, home visits will not be authorised for lack of transport, child care issues, poor weather conditions or a patient’s financial situation.
When booking a home visit, please provide the reason for the visit and details of the problem.
Parents of children will be asked to bring to the child to the surgery to be seen. Some patients will be required to attend surgery as some examinations cannot be performed at a patient’s home.